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Frequently Asked Questions

Everything you need to know about our premium Japanese eyewear collection

Japanese eyewear is renowned for its exceptional craftsmanship, attention to detail, and innovative design. Each frame is meticulously handcrafted using premium materials like titanium and acetate, ensuring both durability and comfort. The precision engineering and minimalist aesthetic reflect centuries of Japanese artisanal tradition.

Frame size is determined by three measurements: lens width, bridge width, and temple length. These are usually printed on the inside of your current frames. Our expert opticians can help you find the perfect fit during your consultation, ensuring optimal comfort and visual clarity.

Yes, we provide comprehensive prescription lens services including single vision, progressive, and specialty lenses. Our advanced lens technology includes anti-reflective coatings, blue light protection, and photochromic options to enhance your visual experience.

All our Japanese eyewear comes with a comprehensive 1-year warranty covering manufacturing defects. We also offer complimentary adjustments and minor repairs for the lifetime of your frames.

Standard prescription glasses are typically ready within 7-10 business days. Complex prescriptions or specialty lenses may require 2-3 weeks. We'll provide you with an accurate timeline during your consultation and keep you updated throughout the process.

We offer free shipping across Canada for orders over $250. Standard shipping takes 3-5 business days, while express shipping is available for next-day delivery. This is subject to logistics at our warehouses. All eyewear is carefully packaged in protective cases to ensure safe arrival.

Yes, we provide replacement lens services for existing frames. Simply bring your frames to our store with your updated prescription. Turnaround time is typically 5-7 business days. Specialty lens may take longer to complete.

Visit our store

Address

92 Hinton Avenue North, Unit A
Ottawa, ON K1Y 4L1
Canada

Hours

Tuesday - Friday: 11:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday - Monday: Closed